Program Curriculum

The Single Management System Program Curriculum    

The first two online courses of the program qualify other employees in the organization, other than those seeking to become auditors  We receive automated results of all test results to verify the trainers’ competence.
All Company representatives also complete Course 1 and Course 2 and pass the online programs under guidance from the Franchisee. The program is forked after the first two courses.
The courses are completed online.
A. is the internal auditor training
B. Operations reconfiguration.
C. The Audit Practice
D. Award of Certificate
E. Customer Satisfaction Survey

A. Internal Auditor Training

Course 1 – 19011:2018                                       
Coursework and explanations
The knowledge of ISO 19011:2018 is necessary.  It is an open book of 100 questions with a pass mark of 70%. The knowledge is gained through repeated reference to the ISO 19011:2018 Guidelines until the pass mark is attained. The student is not informed which answers are correct until the pass mark is attained.

Course 2 – The Risk-based Organization 

A set of five lessons on mp4 videos.
Lesson 1 The Organization Overview
Delivers an overview of the mechanics related to the organization’s context and the risk associated with its strategic plan, internal and external issues, and interested parties. The role of risk is examined in Top Management decision-making. An exercise in determining strategic direction is offered for several industries, given changes in technology and society. Top Management can use one of the observations or develop their company’s own strategy for the student’s future audit related to the operations. A strategic plan must be completed by Top Management available for the auditor to gain certification.
Lesson 2 The Operations Format
Views the operations as a process and the role of risk in developing the controls and resources. Top Management decides the objectives to be met.  The format and structure are set up for two or more discipline to act on the process.
Lesson 3-The Audit Programme
Utilizes ISO 19011:2018 to set up all the requirements to complete the audit. 19011:2018 informs that the audit is not just the practice. The preparation, the practice, reports, and closing meeting constitute the complete audit.  It is important that internal auditors develop the skill set associated with each of the components of the complete audit.
Lesson 4-The Audit Process
An audit process for Top Management and the Operations are separate audits. A formatted process is developed for both the Top Management and the Operations. The auditor follows the logical method across the process to cover all the Management Standard without resorting to a clause checklist. The is necessary because A 10 of 19011:2018 states ‘An audit of an organization’s approach to the determination of risks and opportunities should not be performed as a stand-alone activity. It should be implicit during the entire audit of a management system, including when interviewing top management.’
Lesson 5 – Reports
Reports are completed according to the requirements of 19011:2018
Audit conclusions
a) the extent of conformity with the audit criteria and robustness of the management system, including the effectiveness of the management system in meeting the intended outcomes, the identification of risks and effectiveness of actions taken by the auditee to address risks;
b) the effective implementation, maintenance, and improvement of the management system;
c) achievement of audit objectives, coverage of audit scope, and fulfillment of audit criteria;
d) similar findings made in different areas that were audited or from a joint or previous audit for the purpose of identifying trends.
Trainee auditors are exposed to templates for completing the conclusions and determining the effectiveness of the operations.
A test of Course 2 requires an 70% pass mark or is to be repeated.

B. Consultant – Operations reconfiguration

  • Stage 1The relevant areas of the course dealing with reconfiguring the Organization. Course 2 Lessons 1 & 2
  • Stage 2 Uses our online template to build out the assets of the process from end to end
  • Stage 3 Determine the risk of all the disciplines associated with the operations
  • Stage 4 Compare the existing documentation with the determined risk.
  • Stage 5 Reconfigure documentation to facilitate the determining risk management of the Operations
  • Stage 6 Implement/replace the existing documentation, simultaneously fulfilling the Management System Standard requirement.
  • Train employees to the reconfigured operation

C The Audit Practice 

The Single Management System trainee internal auditor(s) completes the Audit practice according to 19011:2018, having passed the two previous courses. Unless the two previous courses were passed, the trainee has no access to the electronic audit form.
    • Prepares Agenda based on the reconfigured documentation
    • Conduct Opening meeting
    • Conduct Top Management and Operations Audit
    • Prepare Audit Report
    • Closing meeting
    • Management decides if to certify the auditor as a  ‘ Single Management System Risk Auditor’ according to the prescribed characteristics of 19011:2018. Management completes the prepared survey.
    • The Audit should result in a measure of controls between 70-100% effectiveness to demonstrate implementation was effective.
    • The 70-100% effectiveness demonstrates the effectiveness of the consultancy.

D Certification  

    • The ‘Single Management System Risk Auditor’ certificate is awarded if Management agrees that the trainee auditor meets the characteristics per the 19011:2018 Guidelines.
We will receive communication of the results and mail a certificate with our SMS seal because of the approval of the trainee’s management.

E. Customer Satisfaction

Customer completes Customer Satisfaction Survey with regard to the service received.
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